Terms & Conditions Mijn Selena's

Version 1 · effective October 2026 · DRAFT. The Dutch version prevails.

Welcome to the terms for Mijn Selena's: the customer card, stamp card, value cards, gifts, levels and partner discount. These terms apply between you and Selena's natuurlijke producten ("Selena's", "we"). By creating an account or buying or receiving a value card, you accept these terms. Please also read our privacy statement (in Dutch).

1. Who we are

Selena's natuurlijke producten (trading as Selena's), Raadhuislaan 40, 3201 EL Spijkenisse, the Netherlands. Chamber of Commerce (KvK): 55629687. VAT: NL001114310B16. Email: info@selenas.nl.

2. Your account

• Your account is personal. Your customer card and QR code are for you only.
• You must be at least 16 years old to create an account.
• Keep your password secret. If you notice misuse, email us right away.
• You can delete your account yourself in the app, under Account.

3. In store only

• All benefits in Mijn Selena's only apply to purchases in our shop at Raadhuislaan 40 in Spijkenisse, when you order and pay at the counter. That can be to drink here or to take away.
• This covers stamps, rewards, gifts, value cards, partner discount, levels and the Walk Club.
• They do not apply to delivery or to orders via our website, our webshop, Thuisbezorgd or other ordering or delivery platforms.
• Always show your QR code at the counter before you pay.

4. Stamp card

• You receive at most one stamp per day with a purchase.
• When your stamp card is full, you choose one drink on the house from the list in the app, possibly up to the amount shown there.
• Stamps have no cash value, cannot be exchanged for money and are not transferable.

5. Levels

• The more often you visit, the higher your level. We count your visits over the past 12 months. A visit is a day on which you receive a stamp, discount or reward, join a Walk Club walk, or use something from a card.
• On a higher level your stamp card fills up faster. Levels and benefits are shown in the app under Loyalty.
• A level is valid for 12 months. If you don't reach it again, you return to the level that matches your visits.
• We may change levels and benefits. We announce important changes in the app in advance.

6. Value cards

• A value card is a package of a fixed number of items you pay for in advance, for example 10 matchas. You choose the variant each time.
• A value card is not a gift card, has no cash value and cannot be exchanged for money or other products.
• A value card is valid for 12 months from purchase. The expiry date is shown in the app. Anything unused by then expires. If you lose your phone, your card simply stays in your account.
• We deduct one item each time you show your QR code. The app always shows how many you have left.
• You pay in advance with iDEAL via Mollie. Prices include VAT.
• Partner discount does not apply to value cards.
• A value card is personal, not transferable and not for resale. It is only valid at Selena's, Raadhuislaan 40 in Spijkenisse, and not via delivery platforms.
• We may refuse a card if we reasonably believe there is misuse or fraud.

Cooling-off period: 14 days

• If you buy a value card online, you may cancel it free of charge within 14 days of purchase, as long as you have not used it.
• Cancel in the app: tap the card and choose "Kaart annuleren" (cancel card). We automatically receive a message with your account details and you receive a confirmation email. You can also email info@selenas.nl from the email address of your account.
• We refund the full amount within 14 days to the account you paid with.
• Once you have used an item from the card, it can no longer be cancelled.
• Cards bought at the counter are not covered by this online cooling-off period. Feel free to ask us in store.

7. Gifts and birthday

• Sometimes we give you a gift, such as a drink on the house. The gift appears in your app with an expiry date. If no date is shown, it is valid for 31 days.
• You only receive a birthday gift if you have entered your birthday, once a year, when that promotion is active.
• Gifts have no cash value and are not exchangeable or transferable. While stocks last.

8. Promotions and campaigns

• Sometimes we run a promotion, for example around a holiday. Additional terms may apply, shown with the promotion in the app.
• Promotions and gifts are given at our discretion.

9. Partner discount

• If you joined via a partner, such as your gym, you get the discount shown in the app on single purchases from our menu (food and drinks) in the shop.
• The discount does not apply to our own packaged products, such as our apple juice, matcha, jam and honey to take home, or in our webshop.
• Once per day, not combined with other discounts and not on value cards.
• If a partnership ends, the discount may lapse. Your account, stamps and cards remain.

10. Bring a friend

• If a friend visits for the first time via your link and receives their first stamp, you both get one extra stamp.
• Once per new friend. Extra stamps may be withdrawn in case of misuse.

11. Selena's Walk Club

• The Walk Club is a group walk (not a run) that starts and ends at Selena's, Raadhuislaan 40 in Spijkenisse. Days and times are shown in the app.
• Sign up in the app. A walk only goes ahead with at least 5 sign-ups. If there are fewer, or if the weather is bad or unsafe, we may cancel the walk. You will see this in the app.
• After the walk, show your QR code at the counter. You then get the reward shown in the app, for example a drink of your choice for a fixed price. On every 5th walk you get a drink of your choice for free.
• The reward applies to one drink, once per day, only on the day of the walk. It cannot be combined with other discounts and does not apply to value cards. You don't get an extra stamp on that drink, but the walk does count as a visit for your level.
• The kilometres and steps in the app are an estimate based on the route, not a measurement.
• You walk at your own pace and under your own responsibility. Follow the traffic rules and the guide's instructions. If you don't feel well, stop.
• We may change days, times, route, reward and the minimum number of walkers. You will see changes in the app.

12. Changes and outages

• We may change these terms, promotions and prices. We announce important changes in the app or by email. Cards you have already bought keep the terms from the time of purchase.
• If the app is temporarily unavailable, we will help you at the counter. Your balance stays in place.

13. Questions or complaints

Email info@selenas.nl. We reply within 5 working days. If we cannot resolve it together, you may submit your complaint to the competent court in the Netherlands.

These terms are governed by Dutch law.